1: The Strategic Role of Human Resources Management

2: The Legal Environment

3: Designing and Analyzing Jobs

4: Human Resources Planning and Recruitment

5: Selection

6: Orientation, Training, and Career Development

7: Performance Appraisal: The Key to Effective Performance Management

8: Establishing Strategic Reward Plans

9: Employee Benefits and Services

10: Occupational Health and Safety

11: Fair Treatment: The Foundation of Effective Employee Relations

12: Labour Relations, Collective Bargaining, and Contract Administration