These sites will help you explore topics of interest for each chapter.

Introduction

www.iaap-hq.org
This is the home page of the International Association of Administrative Professionals^®. Articles from OfficePRO magazine containing techniques, tips, and advice can be accessed from this page.

www.adminassist.ca
This comprehensive Canadian site offers help for administrative professionals including career links, event planning, wellness resources, travel arrangements, software tips, and links to relevant websites. Deskdemon

http://us.deskdemon.com/pages/us/indexus
Resources, articles, and information for administrative professionals of all types are available. Also offered is a free monthly e-magazine. Administrative Resource Network

www.gaebler.com/Office-Managers.htm
Tips and advice on how to run a small business office are abundant on this site. Topics include how to set up a conference call, how to run a meeting, common administrative assistant complaints, and hiring an office administrator.

Chapter 1

www.businessethics.ca
This site offers access to a wide variety of Canadian resources for business ethics including articles, case studies, and more. Publications for Corporate Wellness

www.personalbest.comwww.personalbest.com
The topics on this site are devoted to corporate wellness. It advertises self-help publications for organizations.

Table Manners

www.charlestonschoolofprotocol.com
Here’s a site that provides online professional table manners training.

www.csuchico.edu/plc/e-etiquette.html
This California State University site offers tips on table settings, which cutlery to use, and other dining protocol.

Office Politics

www.managementhelp.org
Here you will find various perspectives on many topics from interpersonal skills to evaluations to personal development.

Stress Management

www.helpguide.org/mental/stress_management_relief_coping.htm
Topics dealing with how to reduce, prevent, and cope with stress are featured on this site along with links to many other valuable resources on the topic.

Chapter 2

Tools of the Trade

www.mindtools.com
Mind Tools’ extensive information base includes articles on time management, stress management, creativity tools, tips on effective management, techniques for effective decision making, and more.

Time Management

http://sbinfocanada.about.com/od/timemanagement
This Canadian site gives useful links for information on time management skills, software, tools, and tips.

www.getmoredone.com/tips.html
This site provides useful tips for managing your time personally and professionally. Use the Tabulator link to compare how you are spending your time to how you would like to spend your time and to how others in your category spend theirs.

www.daytimer.com
This site includes Day-Timer’s product information as well as articles with time management tips.

Total Quality Management (TQM)

www.dhutton.com/tqm/tqm.html
Here are information, articles and resources for understanding and implementing a TQM approach.

World Environmental Organization

www.world.org/weo/recycling
The World Environmental Organization’s website provides links to other environmentally conscious sites including Earth’s 911 and Canadian Centre for Pollution Prevention.

Where to Recycle Computers

www.sbinfocanada.about.com/od/environmentbiz/a/comprecycling1.htm
In addition to helpful information on recycling computers in Canada, this site also includes links to other informative sites on recycling in general.

Chapter 3

Yahoo! Canada—Reference

http://ca.dir.yahoo.com/Reference
This site provides links to many reference sites relating to almanacs, dictionaries, encyclopedias, libraries, maps, phone numbers, postal information, quotations, thesauri, and so on, and includes the Canadian Geographical Name Server.

My Virtual Reference Desk

www.refdesk.com
This is a comprehensive source for facts on the internet.

Canada 411

www.Canada411.ca
Here you may locate a person or business in Canada from over 12 million listings.

Canadian Yellow Pages

www.yellowpages.ca
Canadian Yellow Pages maintains a database of over one million Canadian businesses with over 97 000 live links in 6300 business classifications. You can search by broad parameters such as business classification, or by very defined parameters such as a phone number or postal code. There is also a searchable database of 14 million residential listings.

Newspapers and Magazines of the World

www.newsdirectory.com
This site lists all online English-language media—newspapers, magazines, television stations, colleges, visitor bureaus, governmental agencies, and more.

Canadian Federal Government Site

www.canada.gc.ca
The government of Canada’s primary site contains links to a government overview, federal organizations, programs and services, a search engine, and other services in English or French.

H.W. Wilson

www.hwwilson.com
This site provides several search tools that allow subscribers to retrieve records of interest in Wilson databases. They include full text, catalogues, abstracts, and indexes.

Virtual Library

http://virtualreferencelibrary.ca
Toronto Public Library’s website has excellent links to many other Canadian reference sites. Offerings include access to librarian-selected websites; online magazine, journal, and newspaper articles; and self-guided research support. Special focus is placed on Canadian and Ontario information.

Chapter 4

Canadian Centre for Occupational Health & Safety

www.ccohs.ca/oshanswers/ergonomics
Canada’s national occupational health and safety resource provides information on a wide variety of occupational health and safety issues, including ergonomics.

Ergonomic Issues at the Workstation

www.pc.ibm.com/ww/healthycomputing
A website devoted to helping you use your personal computer comfortably.

Ergonomic Tips for Laptop Users

www.uhs.berkeley.edu/Facstaff/pdf/ergonomics/laptop.pdf
This site offers practical ergonomic suggestions to help reduce the health risks when using your laptop computer for short or long periods of time.

HR World

www.hrworld.com/features/workstation-ergonomics-guide-100107
This site contains ten easy tips regarding workstation ergonomics and numerous links to useful sites on the topic.

UCLA Ergonomics

www.ergonomics.ucla.edu
UCLA’s website contains “How To ...” tips on setting up your workstation, exercises, a computer workstation online self-evaluation, and much more ergonomic advice.

Exercises

www.ucop.edu/humres/eap/exercizes.html
Exercises to ease tension and increase flexibility and circulation throughout the day.

www.mydailyyoga.com
Simple exercises you can do in your office or at your desk.

Chapter 5

Microsoft Office Tools

www.office.microsoft.com
This site provides the latest downloads, how-to articles, and more.

Desktop Publishing Reviews

www.consumersearch.com/www/software/desktop-publishing-software
This site reviews various desktop publishing software including Microsoft Publisher and Adobe InDesign CS2.

PC Webopedia

http://webopedia.internet.com
This online dictionary and search engine for computer and internet technology includes, among other things, a text messaging abbreviations listing.

PC Magazine

www.pcmag.com
This site allows users to access technological product guides, tips, news, product reviews, and test drives.

Hello Direct

http://telecom.hellodirect.com
This site presents product reviews of a selection of current office telecommunications equipment, including evaluation and comparison. Information on Bluetooth wireless technology is also available here.

Audio, Video, and Networking Products

www.polycom.com
Polycom is a leading producer of networking systems that enhance office voice and video communication. Specification and application information may be found at this site.

ProLink

www.prolink.com
This site includes personal computing and graphics news.

Norton Antivirus Software

www.symantec.com
Information on Norton software products including antivirus and anti-spyware software can be found at this site.

McAfee Antivirus Protection

www.mcafee.com/us
Visit this site to find information on McAfee software products including antivirus and anti-spyware software.

Research in Motion

www.rim.com
Research in Motion’s website provides background on the company and links to their wireless products.

Web Design & Conferencing

www.webdesignconferencing.com/conferencing
This website presents a number of articles that explain the benefits of web conferencing. “Basics of Web Conferencing” by Thurid Gilbert is a clear, easy-to-understand description of the features of web conferencing and how it works.

Chapter 6

A Beginner’s Guide to Effective Email

www.webfoot.com/advice/email.top.html
This introduction to email focuses on the content of email: how to say what you need to say, page layout, intonation, gestures, formality, acronyms, jargon, greetings, and signatures.

Netiquette

www.albion.com/netiquette
This site provides information on the ten core rules of netiquette.

Canada Post

www.canadapost.ca
Here users may locate rates, access product information, track mail items, obtain postal code information, and link to Canadian retailers online.

FedEx

www.fedex.com/ca_english
Federal Express’s Canadian site provides details of online services, free software, shipment tracking, delivery options and rates, international shipping documentation, and much more.

PIPEDA

www.privcom.gc.ca/information/02_05_d_08_e.pdf
This site from the Office of the Privacy Commission of Canada contains a guide on individual rights under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Western Union

www.westernunion.com
This site lists the company’s business solutions services plus its messaging services such as Money Transfer.

Telegrams

www.sendtelegram.com
Sendtelegram.com is a worldwide online telegram service specializing in the delivery of messages via telegram to areas with few contemporary communications systems.

Purolator

www.purolator.com
This site lists Purolator’s online shipping products and services, including shipping estimates, shipment tracking, and an online shipping demo. Purolator™ International is a courier delivery service offered by Canada Post, as an agent for Purolator. This service provides on-time delivery of time-sensitive documents and packages to the US, and to over 220 countries worldwide. Details may be found on the Canada Post website.

UPS

www.ups.com
This site lists the UPS products and services and allows you to find out whether and when your package was delivered and who signed for it.

Employee Email and Internet Use

www.heenanblaikie.com/fr/media/BioXML_PublicationsHB/pdf_file/ NB-200310_2.pdf
This article by Tim Lawton and John D. Lewis on the Heeman Blaikie Lawyers website looks at employee email and internet use and the controversy that surrounds the right to privacy when using company computers for personal use.

BNET Business Network

http://findarticles.com/p/articles/mi_m0OJX/is_2_32/ai_n25015378
The trends in electronic workplace surveillance in Canada are discussed in this article. This informative site discusses the direction in which the Canadian government is moving in establishing rules to govern employee privacy vs. employer rights.

HRM Guide - Canadian Employment Law

www.hrmguide.net/canada/law/inappropriate-use.htm
This website looks at legitimate workplace concerns of employers when deciding to regulate and monitor employee use of internet and email. It also includes tips that employers could use to promote proper internet and email use by employees.

Chapter 7

ARMA International

www.arma.org
This site of the Association for Information Management Professionals includes a list of local chapters, upcoming conferences, and other useful information including a download of Disaster Recovery plans and forms.

Filing Systems Online

www.filingsystems.com
This site contains information on records management products.

Managing Information

www.managinginformation.com
This Information Management newsletter site includes past issues and many articles pertaining to information management.

Privacy Legislation

www.privcom.gc.ca
This site contains a description of privacy legislation and how it affects Canadian businesses.

Kardex Systems, Inc.

www.kardex.com
Kardex is an information and materials management company; its site includes a section on office systems and products.

International Organization for Standardization (ISO)

www.iso.org
ISO’s website provides information about the organization, membership, their strategies and policies, and the scope of their authority in implementing ISO standards.

Rolodex

www.ideafinder.com/history/inventions/rolodex.htm
This site provides a history of the Rolodex card filing system and a link to the official Rolodex website.

H.W. Wilson

www.hwwilson.com
This site provides several search tools that allow subscribers to retrieve records of interest in Wilson databases. They include full text, catalogues, abstracts, and indexes.

Virtual Library

http://virtualreferencelibrary.ca
Toronto Public Library’s website has excellent links to many other Canadian reference sites. Offerings include access to librarian-selected websites; online magazine, journal, and newspaper articles; and self-guided research support. Special focus is placed on Canadian and Ontario information.

Chapter 8

Intelligent Office

www.intelligentoffice.com
This is the site of a company that offers virtual business assistance throughout North America. Informative videos explain how Intelligent Office works to provide remote reception and a complete line of administrative assistant services to the businessperson on the go who does not need on-site office assistance.

Telephone Etiquette

www.careerknowhow.com/ask_sue/officephon.htm
A weekly column about professionalism, etiquette, and problems in the workplace is featured on this site.

www.infotech.siu.edu/telecom/etiquette.pdf
Complete publication offering guidance on telephone etiquette. Topics range from preparing to answer the telephone to ending the call and include advice on using voice mail, handling problem callers, and taking messages.

Canadian Telephone Directories

www.Canada411.ca
Finding the names and addresses of people and businesses in Canada is made easy with this website. It offers over 12 million listings, including postal codes, toll-free numbers, Yellow Pages, and City Guides in Canada.

Day-Timer

www.daytimer.com
This site includes Day-Timer’s product information as well as articles with time management tips.

World Clock

www.timeanddate.com/worldclock
The World Clock site allows you to determine the time in cities around the world.

Booking Calendar.com

www.bookingcalendar.com
On this site you will find one of many online calendar services that are offered for a fee as an alternative to application software such as Microsoft® Outlook.

Chapter 9

Expedia.ca

www.expedia.ca
This Canadian travel site lists airlines, hotels, and car rentals, as well as travel news and advice.

Travelocity.ca

www.travelocity.ca
This Canadian travel site lists airlines, hotels, car rentals, European and Canadian rail information, as well as travel news and advice.

Discover Canada

www.angelfire.com/hi/Rahasia/3can.html
This site lists Canada’s provincial tourist bureaus.

World Time Zones

www.worldtimeserver.com
World Time Server provides current local times anywhere in the world.

Treasury Board of Canada Secretariat

www.tbs-sct.gc.ca
This site provides information about the financial management of Canada’s affairs and the departments that manage the wealth. This is the location for finding the Treasury Board’s Travel Directive for allowable hospitality rates for government employees travelling within and outside Canada.

Converting Currencies

www.xe.com/ucc
There are many sites that convert worldwide currencies. This particular site is easy to use and works with the most current conversion rates. The International Business Etiquette Internet Source Book

http://atn-riae.agr.ca/export/4027_e.htm
Learn about doing business in many other countries and cultures by accessing the links on this informative site.

WorldWeb Travel Guide

www.worldweb.com
This comprehensive online travel and tourism guide provides resources for travel to destinations worldwide.

World Health Organization

www.who.int/ith/en
This site is a valuable resource for people seeking information on health risks to travellers to various countries. Comprehensive information on health statistics in countries throughout the world is also provided.

Foreign Affairs and International Trade Canada

www.voyage.gc.ca
This site provides information and assistance for Canadians travelling abroad, including a traveller’s checklist, reports on safety and health issues in various countries, and a list of Canadian government offices abroad.

www.international.gc.ca/international/index.aspx
This site provides easy-to-access travel reports and warnings on various countries, contact information for Canadian embassies and consulates abroad, passport information, and numerous other links to valuable information for international travellers.

www.voyage.gc.ca/main/pubs_menu-en.asp
This direct link to Foreign Affairs and International Trade Canada safe-travel publications for the Canadian public who are travelling abroad is a wealth of information. Of particular interest are publications in the general category, such as those for women travelling alone, Canadians who hold dual citizenship, and traveller’s checklists. Publications related to specific countries and situations are also available for downloading.

Chapter 10

Make Meetings Work

www.meetingwizard.org
Here you will find information on how to hold effective meetings, schedule meetings, create agendas, take minutes, and much more.

www.effectivemeetings.com
This site offers hands-on meeting advice for every possible situation. It includes a special section where the “Meeting Guru” solves dilemmas.

Canadian Association of Professional Speakers (CAPS)

www.canadianspeakers.org
This site is the number one internet resource for the Canadian speaking industry. It includes a Bulletin Board for CAPS members.

Business Etiquette

http://mannersandcareer.learnhub.com
Learnhub.com provides numerous tips on a variety of business etiquette topics. Take Poshmokey’s online quiz to assess your level of skill in international etiquette for various countries!

http://belle.netera.ca/infra_vid_con.htm
This site provides information on video conferencing etiquette.

CNIB Meeting Tips

www.cnib.ca/en/about/publications/accessibility/meeting-tips.aspx
The Canadian National Institute for the Blind provides valuable guidance for conducting successful meetings when some participants have vision loss.

Chapter 11

Grammar Slammer

http://englishplus.com/grammar
This site contains a number of links to English grammar and composition reference materials.

Elements of Style

www.bartleby.com/141
Peruse William Strunk’s classic reference book for writers, The Elements of Style.

Letter Writing Resources

www.writinghelp-central.com/letter-writing.html
This site includes information on letter formats and specific-purpose letters, and provides tips on effective letter writing.

A Research Guide for Students

www.aresearchguide.com
This site provides all the necessary tools to do research and to present your findings.

Listen with Your Eyes

http://humanresources.about.com/od/interpersonalcommunicatio1/a/nonverbal_com.htm
Here you will find articles on nonverbal communication and links to other sites with similar topics. Dress for Work Success: A Business Casual Dress Code

http://humanresources.about.com/od/workrelationships/a/dress_code.htm
Visit this site for a practical guide to business casual dressing at work.

Chapter 12

Bank of Montreal

www.bmo.ca
Bank of Montreal’s main site provides links to all of its services, initiatives, and economic reports.

RBC Financial Group

www.royalbank.ca
RBC’s main site offers access to personal, business, and corporate products and services, plus a wide variety of topics from international trade to starting a business.

TD Canada Trust

www.tdcanadatrust.com
TD Canada Trust’s main site offers access to a wide range of banking, investment, insurance, and small business products, services, and information. It also offers brokerage services through its partner, TD Waterhouse.

Federal Privacy Commissioner

www.privcom.gc.ca/index_e.asp
See the guide for businesses and organizations concerning the Personal Information Protection and Electronic Documents Act (PIPEDA). Valuable resources are available for individuals and businesses.

Office of Consumer Affairs of Industry Canada

www.ic.gc.ca/epic/site/ic1.nsf/en/home
Read “Internet Business Guide” and the “Canadian Code of Practice for Consumer Protection in Electronic Commerce.”

Scotiabank

www.scotiabank.ca
Scotiabank’s main site provides interest rates, personal and business banking services, and economic reports.

E-Commerce Guide

www.ecommerce-guide.com
E-commerce business owners are offered e-commerce news, hardware and software reviews and tutorials, online business solutions, and much more.

Trust Worthy Website Certification

www.speedyadverts.com/html/trust_worthy.html
Find out about the third-party certification process that requires organizations supporting websites to provide a safe, legal, ethical internet environment.

Canadian Marketing Association

www.the-cma.org
The Canadian Marketing Association is the industry’s leading advocate on legislative affairs; electronic commerce is one of the many issues in which they develop self-regulatory policies.

Universal Currency Converter

www.xe.com/ucc
Convert world currencies quickly and easily using up-to-the minute currency rates.

Chapter 13

Job Opportunities

www.monster.ca
This popular Canadian site includes job postings; career, résumé, and interview information; access to jobs around the world; and much more.

www.workopolis.com/index.html
Workopolis is a large Canadian job site, which includes job postings, resources, hints for researching companies and industries, and much more.

www.careerowl.ca
This leading edge e-recruiting service brings post-secondary students, recent graduates, and employers together, matching job seekers with employers.

www.canadiancareers.com
Here is a comprehensive site providing career and employment information to Canadians. Explore careers, market yourself, find work and review Canadian employment news. Links to many relevant sites are included.

www.jobstreet.com
This user-friendly site provides information on job opportunities throughout Asia.

www.jobsdb.com/default.htm
Here you will find numerous job opportunities in a number of international locations including Asia, Australia, and the U.S.

Career Information

www.collegeboard.com/apps/careers/index
This site contains explanations of many careers detailing working conditions, job forecasts, related professions, and more.

Employability Skills

www.conferenceboard.ca/education
This Conference Board of Canada site provides information on the skills that make Canadians employable.

Canadian Association of Career Educators and Employers (CACEE)

www.cacee.com
This association provides information, advice, professional development opportunities, and other services to employers, career services professionals, and students. The publication Career Options is also available on this site.

Human Resources and Social Development Canada

www.hrsdc.gc.ca
This Government of Canada site provides employment-related information on services for individuals, businesses and other organizations.

Canadian Human Rights Commission

www.chrc-ccdp.ca
This site deals with employment equity, workplace harassment, discrimination, and related topics.

Training and Careers

www.jobsetc.ca
Services Canada’s online resource centre on training and careers in Canada includes links to regional service centres in your area where you can get personal help with your job search. The Career Navigator tool guides you through a number of quizzes to help you narrow down your abilities and interests and suggests occupations that match your profile. Statistics such as wages and employment prospects are available on various job categories. On this site you will also find the guide Access the Hidden Job Market, a discussion of unadvertised career opportunities.

How to Write an International Curriculum Vitae

www.cvtips.com/cv_international.html
In addition to providing useful information on how to write an international résumé or curriculum vitae, this site also provides tips on writing résumés for specific countries since preferences among countries vary greatly.

Chapter 14

Professional Associations

www.aaa.ca
This website provides information about the Association of Administrative Assistants, its mission, and its certification.

www.iaap-hq.org
The International Association of Administrative Professionals (IAAP) has an extensive website with information about the organization, certification, benefits of membership, and its publication.

www.nals.org
The NALS® (Association for Legal Professionals) site offers information about the association, the benefits of membership, and certification.

www.bbandc.com
If you are interested in joining a management/business association, visit this BB&C Association Management Services site.

Microsoft Office Specialist

www.microsoft.com/learning/mcp/officespecialist
This Microsoft site gives detailed information about what is involved in earning Microsoft Office Specialist certification.

Psychometrics—Online Testing

www.psychometrics.com/onlinetes
Perform online tests to learn about your career values, competencies, interests, and personality.

Canadian HR Reporter

www.hrreporter.com
This guide to human resources management offers current news, information on the latest trends and practices, expert advice, experience and insights from HR practitioners, research, and resources.

Mentoring

http://humanresources.about.com/od/coachingmentoring/a/mentoring_boom.htm
This article discusses the benefits of a mentor relationship between baby boomers and young people just entering the job market. Links to other mentoring sites are provided.

www.stepaheadonline.co
This not-for-profit Canadian organization provides formal mentoring for women business owners.

www.quintcareers.com/mentor_value.html
This article offers information on the role of a mentor, finding a mentor, what to look for, and other important aspects of the mentoring process. [top]