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Visit these weblinks for further information and resources on business communication (weblinks will open in a new browser window).
Chapter 1: The Importance of Clear, Concise Communication
International Association of Business Communication (IABC)
www.iabc.com
The IABC provides products, services, activities and networking opportunities to help people and
organizations achieve excellence in business communication.
Revision in Business Writing
owl.english.purdue.edu/handouts/pw/p_revisebus.html.
Part of Purdue University's Online Writing Lab, this page covers the importance of revising your writing,
covering language, conciseness, clarity, tone, attitude, audience, organization, grammar and punctuation.
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Chapter 2: Getting Off to a Fast Start
Organizing Your Thoughts
www.cs.unc.edu/~jbs/sm/Part1_organizetd.html
Describes how to organize ideas and the importance of preparing an outline
Revision in Business Writing
owl.english.purdue.edu/handouts/pw/p_revisebus.html
Part of Purdue University's Online Writing Lab, this page covers the importance of revising your
writing, covering language, conciseness, clarity, tone, attitude, audience, organization, grammar
and punctuation.
Verify and Revise
www.cs.unc.edu/~jbs/sm/Part1_verifyrev.html
This site provides checklists and questions to consider when revising your writing.
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Chapter 3: Informative Letters and Memorandums
Business Letters: Accentuate the Positive
owl.english.purdue.edu/handouts/pw/p_subnegmess.html
Positive business letters often elicit a better response than those that have a negative focus.
Memos
www.rpi.edu/web/writingcenter/wc_web/handouts/Memos.pdf
Resselaer Polytechnic Institute's Writing Center offers suggestions for writing effective memos.
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Chapter 4: Persuasive Letters and Memorandums
10 Easy Ways to Write More Effective Letters
www.business-letter-writing.com
Offers practical suggestions for writing more effective business letters.
Strategies for Writing Persuasive Letters
www.washburn.edu/services/zzcwwctr/persuasive-ltrs.wm.txt
Provides a step-by-step guide for writing persuasive letters, focusing on writing strategies,
questions a writer should ask, and revision tips.
How to Write Sales Letters that Add to Your Bottom Line
www.smartbiz.com/article/articleview/417/2/7/
Defines the orderly process of making a sales pitch on paper.
Sales Letters-Four Point Action Closing
owl.english.purdue.edu/handouts/pw/p_4ptclos.html
This site discusses how to write the most important part of a sales letter: the closing
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Chapter 5: Electronic Mail (Email)
A Beginner's Guide to Effective Email
www.webfoot.com/advice/email.top.html
Kaitlin Duck Sherwood provides practical advice for using email and discusses why it differs
from ordinary correspondence.
Writing Effective Email
jerz.setonhill.edu/writing/e-text/e-mail.htm
This document offers 10 tips to help you write effective professional emails. If you want to be
taken seriously in a business setting, you need to know email etiquette.
Tips for More Efficient Use of Email
www.rgilearning.com/resource.htm
Newsletter 16 in this series suggests ways to write and handle email more effectively.
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Chapter 6: Informal and Semiformal Business Reports
Stages of Report Production
grcpublishing.grc.nasa.gov/editing/vidcover.cfm
This GRC article explains the fundamentals of writing and reviewing reports.
Progress Reports
www.io.com/~hcexres/tcm1603/acchtml/progrep.html
Deals with the purpose, timing, format and organization of progress reports.
Five "W's" and One "H": The Key to Writing Coherent Reports
www.rgilearning.com/resource.htm
Newsletter No. 10 list six questions you need to answer when writing a report.
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Chapter 7: Semiformal Business Proposals
Proposals
www.io.com/~hcexres/tcm1603/acchtml/props.html
This document, part of an online course at Austin Community College, describes the types
of proposals, their organization and format, and the different sections of a proposal.
Types of Proposals
writing.colostate.edu/references/documents/proposal/pop2b.cfm
Hints for Writing a Business Proposal
www.rgilearning.com/resource.htm
Newsletter No. 12 of this series provides tips for planning and writing a reader-oriented proposal.
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Chapter 8: The Formal Report
Stages of Report Preparation
grcpublishing.grc.nasa.gov/editing/vidcover.cfm
This NASA guide deals with the stages of report preparation, report style, the introduction,
concluding and supporting sections, and references.
Technical Report Writing
www.sti.nasa.gov/publish/publish.html#tip
Another NASA guide that deals with report preparation, focusing on specific sections of a
report; provides an author's checklist
Bibliography Style Handbook
www.english.uiuc.edu/cws/wworkshop/writer_resources/citation_styles
Part of the University of Illinois's Writer's Workshop; provides information about the
bibliographic styles of the American Psychological Association (APA) and the Modern Languages
Association (MLA).
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Chapter 9: The Shape of Business Letters and Reports
Effective Letter Writing
www.career.fsu.edu/ccis/guides/write_eff.html
The Career Center at Florida State University provides guidelines for and information on
different letter formats.
How to Write Effective Letters
www.weeno.com/art/1099/179.html
This site provides notes on planning, writing style, and letter parts.
Memos
owl.english.purdue.edu/handouts/pw/p_memo.html
This page discusses what a memo is, presents some options for organizing memos, describes the
parts, and offers some memo-writing hints.
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Chapter 10: Illustrating Business Reports
Technical Visuals
www.umaine.edu/ptw/techvisuals/howwork.htm
The University of Maine describes how and why technical visuals work to enhance a report
or proposals. Click on "Choices and Strategies".
Graphics Guidelines
www.nccei.org/wordguide/chartadvice.html
Provides advice for creating charts and graphs with MicroSoft Word ® and Excel ®.
Graphics Format
www.cs.unc.edu/~jbs/sm/Part2_format.html
Discusses how to format your writing to ensure your message is communicated effectively.
It includes topics such as levels of heading, bold and italic type, and illustrations. Click
on "Graphics".
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Chapter 11: Speaking Before a Business Audience
Ten Tips for Successful Public Speaking
www.toastmasters.org/pdfs/top10.pdf
Part of the Toastmasters site, an international organization designed to help people improve
their public speaking skills, provides advice on public speaking.
Preparing Outstanding Presentations
www.ieeepcs.org/tt10.html
This is one of a continuing series of articles by Cheryl Reimold, with sections on understanding
audience, presentation strategies, preparing effective visuals; each article is under a different
"tt" number in the URL (i.e. tt11, tt12, etc).
Crossing a Bridge of Shyness: Public Speaking for Communicators
www.eeicommunications.com/eye/shyness.html
Diane Ullius offers practical advice about getting over the fear of public speaking. The article
is from The Editorial Eye. The author teaches oral and written communication skills at
Editorial Experts Inc. and Georgetown University.
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Chapter 12: Presenting Yourself to a Prospective Employer
10 Ways to Improve Your Resume
www.quintcareers.com/improving_resume.html
Katharine Hansen offers 10 useful suggestions to make a resume more appealing to an employer.
Writing in the Job Search
owl.english.purdue.edu/handouts/index2.html#bw
The Online Writing Lab at Purdue University has a section devoted to writing job search
materials, including applications, resumes, cover letters. The link for resumes is
...handouts/print/pw/p_redesign.html
Canadian Jobs Catalogue
www.justbus.com/canadian_jobs.htm
The Canadian Jobs Catalogue contains links to more than a thousand Canadian employment-related
sites, including job and resume banks, employer sites, and related Internet sites.
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Chapter 13: Writing Businesslike Language
Ask Miss Grammar
www.protrainco.com/info/grammar.htm
This site allows you to search articles on grammar and ask specific questions about
grammatical problems.
Proofreading Strikes the Mark
www.csun.edu/~vcecn006/proof.html
The site talks about the importance of proofreading, gives tips, and provides exercises to
improve proofreading.
Dave's Truly Canadian Dictionary of Canadian Spelling
www.luther.ca/~dave7cnv/cdnspelling/cdnspelling.html
Provides "Dave's" opinion of how words that differ between British and American spelling
should be spelled; should be viewed in light of Canadian Press spelling guidelines.
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Chapter 14: The Personal Aspects of Business Writing
Effectively Communicate Across Cultures
www.bena.com/ewinters/xculture.html
Contains practical tips for writing to an international audience.
University Press Bias-Free Guidelines - At Last
www.eeicommunications.com/eye/biasfree.html
This review is from The Editorial Eye of the University Press Bias-Free Guidelines by
Priscilla S Taylor. She discusses the problems of gender-biased, racist, and ethnocentric
language and how to avoid them.
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