Features
    
    Hallmark Features
    
      - Chapter Opening Vignettes & Learning Objectives: A real company is featured at 
          the beginning of every chapter along with a list of key learning objects that are reviewed at the end of the chapter.
 
      - Key terms appear in bold throughout the text.
 
      - Real Marketing boxes feature real-world examples that show concepts in action and reveal the drama 
          of modern marketing.
 
      - Continued focus on creating customer value: Kotler is the pioneer of demonstrating how to create customer 
          value, and the key themes of the text are built around this concept.
 
      - End of Chapter Problems & Exercises
        
          - Focus on Technology: an application exercise focusing on emerging marketing technologies.
 
          - Focus on Ethics: a situation description and questions.
 
          - Marketing by the Numbers: an exercise focusing on marketing financial analysis.
 
          - Video Case
 
          - Company Case
 
          - Discussing and Applying the Concepts: questions and exercises to stimulate class discussion.
 
        
       
      - MyMarketingLab: an online grading, assessment, and study tool to be used by faculty and students. 
          It engages students and helps them focus on what they need to study.
 
    
    
    Cutting-Edge, Current, Comprehensive
    
    New Features
    
      - New and updated photos, ads, and data.
 
      - Redesigned PowerPoint
 
      - Streamlined pedagogy provides a renewed focus on core content.
 
      - New! Coverage of new marketing technologies, including coverage of Web 2.0.
 
      - Increased focus on sustainable marketing around the globe.
 
      - Expanded coverage of Integrated Marketing Communications (IMC).
 
      - New design reflects the dynamic nature of marketing.
 
      - New references to learning objectives in the margin.
 
      - New and updated opening vignettes.
 
      - New and updated Real Marketing boxes.
 
      - New and updated Company Cases.
 
      - New Comprehensive Case.
 
      - Greater focus on the rapidly changing nature of customer relationships.
 
      - New material on consumer-generated marketing.
 
      - Personal Selling and Direct Marketing now treated as separate chapters to 
          reflect the growing importance of each.
 
      - New Marketing by the Numbers end-of-chapter exercises.
 
      - New appendix on Careers in Marketing.
 
      - Enhanced MyMarketingLab to further improve the teaching and learning experience.