E-Business Innovation: Cases and Online Readings
Jump to Theme
Localization and E-Business Implementation
Part 2: E-Business Implementation: Planning for Success and Learning from Failure
Venture capitalists who invest in the e-business sector consider “execution” a key investment criterion that they use in deal-making. They define execution as the ability of an e-business management team to successfully implement their business model with efficiency and effectiveness. In the context of the recent shakeout in the dot-com sector of e-business, it is becoming critically important to differentiate between ventures that fail because of ineffective business models and those that fail because of poor implementation and suboptimal execution strategies. In determining an appropriate implementation strategy, managers of e-businesses have to make many critical decisions pertaining to how they wish to spend their scarce resources and the timing and nature of their execution activities.

The two cases of this Part provide a rich contextual backdrop to the analysis of such implementation decisions. The Priceline.com case presents the context of an e-business that is widely acknowledged as having an innovative and powerful business model that it tried to implement in various application contexts. The Boo.com case emphasizes the importance of carefully balancing and timing technical development and market development activities in e-business implementation.

The readings of this Part provide a conceptual model for understanding the critical implementation issues, especially in terms of lessons that are to be learned from failed attempts at implementing e-business models. They suggest that more attention needs to be paid to implementation issues early in the initial conceptualization and strategic planning of an e-business venture. Other issues of importance in e-business implementation include the role of top management, project management considerations, and the relevance of market conditions and timing. As both the Priceline.com and the Boo.com cases represent the context of e-business startup ventures, issues pertaining to e-business implementation in large corporate organizations can be explored using the Den norske Bank case study that is included in Theme 3 of this book.

J. Dhaliwal, A. Persaud, and A. Sorensen, “An exploratory study of decision making contingencies and alignment in electronic commerce venture deal making,” Proceedings of the Asia Pacific Decision Sciences Institute (DSI) Conference, Singapore, July 18–21, 2001.

Reading 1: Anders (2001)