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These sites will help you explore topics of interest for each chapter.
Chapter 1 |
2 |
3 |
4 |
5 |
6 |
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8 |
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10 |
11 |
12 |
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16
INTRODUCTION
OfficePRO
www.iaap-hq.org/
This is the homepage of the International Association of Administrative Professionals. It includes
techniques, tips, and advice.
Admin Resource Center/AMA
www.amanet.org/arc_center/index.htm
This site provides administrative professionals with tips, news, and perspectives to support their professional and personal goals.
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CHAPTER 1
Business Ethics
www.businessethics.ca
This site offers access to a wide variety of Canadian resources for business ethics including articles, case studies, and more.
Business Etiquette
www.fredonia.edu/business/etiquette
This site includes Web site links to information on business etiquette, dining etiquette, introductions, and book sites.
Etiquette Source
www.etiquettesource.com
This site provides on-line tips and questions and answers relating to business, social, and telephone etiquette.
Stress Free NET
www.stressfree.com
Features of this site include Ask the Psychologist, You Be
the Therapist, The Answers Page, Model of Stress, Vulnerability Test, Stress
Audit, Take Control Over Stress, Therapist Directory, and Therapist Registry.
Seminars for Human Relations
www.cmcamai.org
This site of the Canadian Management Centre lists upcoming
seminars for office professionals, including workshops for developing effective
human relations.
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CHAPTER 2
What Is Total Quality Management?
www.iqd.com/tqm.htm
Integrated Quality Dynamic, Inc.’s site describing elements of Total Quality Management.
Total Quality Management
http://lib.upm.edu.my/iistqm.html
This site features relevant educational resources on the
World Wide Web on Total Quality Management.
Time Management Quiz
http://content.monster.com/tools/quizzes/pareto
Here is a time management quiz to help you obtain the most from your time management investment.
Day-Timer
www.daytimer.com
This site includes Day-Timer’s product information as well
as articles with time management tips.
Tools of the Trade
www.mindtools.com
Mind Tools’ extensive information base includes articles on
Time Management, Stress Management, Creativity Tools, Tips on Effective
Management, Techniques for Effective Decision Making, and many more.
Waste Paper Recycling
www.ns.ec.gc.ca/udo/wastepap.html
This Canadian federal government site discusses the
importance of recycling waste paper and offers tips and explanations on
recycling.
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CHAPTER 3
Canadian Centre for Occupational and Environmental Health & Safety
www.ccohs.ca
This site provides information on a wide variety of health
and safety issues in the workplace, including ergonomics.
Medbroadcast.com
www.medbroadcast.com/health_topics/ergonomics
This Canadian health site features advice on ergonomic issues
to avoid the risk of injury.
Survival Kit for the Computerized Office
www.details-worktools.com
This Steelcase site contains health and safety information,
ergonomic, and office layout tips.
Ergonomic Issues at the Work Station
www.pc.ibm.com/ww/healthycomputing
An applet that visually describes the correct settings and
positions when working at a keyboard.
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CHAPTER 4
Apple Canada
www.apple.com/ca
Apple’s Canadian site contains information about products
and services in education, small business, and other groups.
Corel Corporation
www.corel.com
Corel’s site features products and services as well as
featured sites and technical solutions.
IBM
www.ibm.com/ca/en
IBM’s site provides company and product information,
support, and download areas for home office, small business, and industry.
Microsoft Office Tools on the Web
http://office.microsoft.com
This site provides the latest downloads, how-to articles, and more.
The Ultimate Collection of WindowsTM Software
www.tucows.com
One of the Web’s largest collections of Windows shareware and free software.
DesktopPublishing.com
www.desktoppublishing.com
This site contains a wide selection of desktop publishing related resources.
PC Webopedia
http://webopedia.internet.com
An on-line dictionary and search engine for computer and
Internet technology that includes, among other things, a Text Messaging
Abbreviations listing.
whatis.com
www.whatis.com
Browse alphabetically or by category for specific IT
terminology definitions, Tech Happenings, as well as Fast References to the
latest IT topics.
PC Magazine
www.pcmag.com
This site allows users to access product guides, tips, news, and test drives.
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CHAPTER 5
Pitney Bowes
www.pitneybowes.com
The Pitney Bowes home page includes products and software
solutions, and a What’s New section.
Xerox Canada
www.xerox.ca
This site contains information on the complete line of Xerox
products, supplies, and solutions.
Business Supply
www.business-supply.com
This site describes the latest dictation/transcription
equipment, along with prices and photos.
Ricoh Canada
www.ricoh.ca
Ricoh Canada’s site provides information on a wide variety
of digital imaging products and solutions.
Lanier(subsidiary of Ricoh)
www.lanier.com
This site provides information on a variety of reprographic
and transcription equipment.
ScanSoft
www.lhsl.com
This site offers information on voice recognition software
and includes a demo of a text-to-speech engine that reads, understands, and
converts any text into a human-sounding voice.
Speaking Solutions
www.speakingsolutions.com
This site offers information on a variety of speech
recognition resources as well as links discussing repetitive strain and carpal
tunnel syndrome injuries.
Canon Know How
www.canon.ca
Canon’s Canadian site features links to What’s New, Customer
Support, Software Downloads, Office Products, and much more.
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CHAPTER 6
A Beginner’s Guide to Effective E-mail
www.webfoot.com/advice/email.top.html
This introduction to e-mail focuses on the content of
e-mail: how to say what you need to say, page layout, intonation, gestures,
formality, acronyms, jargon, greetings, and signatures.
Albion–Netiquette
www.albion.com/netiquette
This site provides information on the ten core rules of netiquette.
Canada Post
www.canadapost.ca
Here users may locate rates, access product information,
track mail items, obtain postal code information, and link to Canadian
retailers on-line.
FedEx
www.fedex.com
Federal Express’s Canadian site provides details of on-line
services, free software, shipment tracking, delivery options and rates,
international shipping documentation, and much more.
Pitney Bowes
www.pitneybowes.com
Pitney Bowes’ site details the office products, software,
supplies, and Postage by Phone services for your Pitney Bowes mailing system.
Western Union
www.westernunion.com
This site lists the company’s business solutions services
plus its messaging services such as Money Transfer, Telegram, and GiftGram.
Telegram Gateway
www.telegramgateway.com
Telegram Gateway is a worldwide telegram service
specializing in the delivery of messages to areas with few contemporary
communications systems.
Purolator
www.purolator.com
This site lists Purolator’s on-line shipping products and
services, including shipping estimates, shipment tracking, and an on-line shipping
demo.
UPS
www.ups.com
This site lists UPS products and services and allows you to
find out whether and when your package was delivered and who signed for it.
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CHAPTER 7
ARMA International
www.arma.org
This site of the Association for Information Management
Professionals includes a list of local chapters, upcoming conferences, and
other useful information including a download of Disaster Recovery plans and
forms.
Filemate.com
www.filemate.com
This site offers a patented hanging file system but it also
includes information on how to set up a variety of filing systems.
Filing Systems On-line
www.filingsystems.com
This site contains information on records management
products.
Managing Information
www.managinginformation.com
This Information Management newsletter site includes past
issues and many articles pertaining to information management.
Records Management Journal
www.aslib.co.uk/rmj
This Records Management Journal site from the UK includes
past issues containing many articles pertaining to records management.
Kardex Systems Inc.
www.kardex.com
Kardex is an information and materials management company;
its site includes a section on office systems and products.
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CHAPTER 8
Microsoft bCentral
www.bcentral.ca
This site offers information and a demo of on-line
appointment scheduling.
Telephone Etiquette
www.dummies.com
This site offers on-line advice for dealing with difficult
people, mastering telephone etiquette, etc., via the Money/Small Business
links.
Day-Timer
www.daytimer.com
This site includes Day-Timer’s product information as
well as articles with time management tips.
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CHAPTER 9
Get Informed: Telecom Review and Comparison
www.telecom.hellodirect.com
This site presents a selection of current office
telecommunications equipment, including evaluation and comparison.
High Quality
Audio, Video, and Networking Products
www.picturetel.com/home.asp
Picturetel is a leading producer if networking systems that
enhance office communication. Specification and application information may be
found at this site.
Canada 411 Listings
www.canada411.sympatico.ca
This site offers over 12 million listings, including postal
codes, toll-frees, and Yellow Pages and City Guides in Canada.
Computers and the Internet
http://ca.dir.yahoo.com/computers_and_internet/internet
This site provides access to a wide variety of Internet site
listings including business and economics, communications and networking,
electronic mail, magazines, mailing lists, and resources.
Maple Square
www.maplesquare.ca
Canada’s Internet directory is located at this site.
Search.com
www.search.com
Search.com is a Net-searching megasite.
The Complete Internet Guide and Web Tutorial
www.microsoft.com/insider/internet
This guide gives you the tools you need to explore the
Internet and its vast store of information.
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CHAPTER 10
Expedia.ca
www.expedia.ca
This Canadian travel site lists airlines, hotels, and car
rentals as well as travel news and advice.
Travelocity.ca
www.travelocity.ca
This Canadian travel site lists airlines, hotels, car
rentals, European and Canadian rail information, as well as travel news and
advice.
Business Traveler
Online
www.btonline.com
Executive travellers can connect to a world of travel
information at this site.
Discover Canada
www.angelfire.com/hi/Rahasia/3can.html
This site lists Canada’s provincial tourist bureaus.
World Time Zones
www.worldtimeserver.com
World Time Server provides current local times anywhere in the world.
Consular Affairs:
Information and Assistance for Canadians Abroad
www.voyage.gc.ca
This site of the Canadian Department of Foreign Affairs and
International Trade includes a broad range of information, including
preparations for travel, reports on safety and health issues in various
countries, and a list of Canadian government offices abroad.
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CHAPTER 11
On-line Meeting Organizer
www.meetingwizard.org
Plan meetings and other events with a free on-line
invitation; propose optional meeting times; manage responses, automatic
reminders, and meeting agendas; find tips on taking minutes and chairing a
meeting; and more!
Leading Authorities
www.leadingauthorities.com
This site lists over 900 speakers who can be booked for
events and conferences.
Successful Meetings Magazine
http://www.successmtgs.com/
This on-line magazine about planning meetings includes
articles, checklists, and links.
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CHAPTER 12
Yahoo! Canada–Reference
http://ca.dir.yahoo.com/Regional/Countries/Canada/Reference
This site provides links to many reference sites relating to
almanacs, dictionaries, encyclopedias, libraries, maps, phone numbers, postal
information, quotations, thesauri, and so on, and includes the Canadian
Geographical Name Server.
My Virtual Reference Desk
www.refdesk.com
This is a comprehensive source for facts on the Net.
Search Engine Watch
www.searchenginewatch.com
This site offers Web searching tips, search engine listings,
resources, ratings, and reviews.
Toronto Virtual Library
http://vrl.tpl.toronto.on.ca
Toronto Public Library is the largest public library system
in Canada with 96 branch locations and 2 Research and Reference Libraries. The
Library’s collection of books, magazines, videos, CDs, CD-ROMs, and cassettes
total over 12 million items; some of these materials are available in more than
100 languages.
Canadian Yellow Pages
www.yellow.ca
Canadian Yellow Pages maintains a database of over one
million Canadian businesses with over 97,000 live links in 6,300 business
classifications. You can search by broad parameters such as business
classification, or by very defined parameters such as a phone number or postal
code, and a searchable database of 14 millions residential listings.
Scott’s Directories
www.scottsinfo.com
Specific to the Canadian market place, Scott’s Directories
provide accurate contact information covering Canadian manufacturers,
distributors, and business services. Over 115,000 Canadian companies with up to
210,000 executive contacts are covered.
Canada.com
www.canada.com/national
This Canadian site lists top stories with links to major
Canadian newspapers, classifieds, and more.
Newspapers and Magazines of the World
www.newsdirectory.com
This site lists all on-line English-language
media—newspapers, magazines, television stations, colleges, visitor bureaus,
governmental agencies, and more.
Canadian Federal Government Site
www.canada.gc.ca
The government of Canada’s primary site contains links to a
government overview, federal organizations, programs and services, a search
engine, and other services in English or French.
H.W. Wilson
www.hwwilson.com
This site provides several search tools that allow subscribers
to retrieve records of interest in Wilson databases. They include full text,
catalogues, abstracts, and indexes.
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CHAPTER 13
Editors’ Association
of Canada
www.editors.ca
The Editors’ Association of Canada Web site lists many
on-line resources and links in its Web Resources category, including grammar,
style, citation, copyright, dictionary, and other resources.
Grammar Slammer
http://englishplus.com/grammar
This site contains a number of links to English grammar and
composition reference materials.
Elements of Style
www.bartleby.com/141
Peruse William Strunk’s classic on writing well.
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CHAPTER 14
Bank of Montreal
www.bmo.ca
Bank of Montreal’s main site provides links to all of its
services, initiatives, and economic reports.
Canadian Imperial Bank of Commerce
www.cibc.com
CIBC’s main site provides links to all of its services,
initiatives, and economic reports.
RBC Financial Group
www.royalbank.ca
RBC’s main site offers access to personal, business, and
investment products and services, plus a wide variety of topics from
international trade to starting a business.
TD Canada Trust
www.tdcanadatrust.com
TD Canada Trust’s main site offers access to a wide range of
banking, investment, insurance, and small business products, services, and
information.
Credit Union Central
www.cucentral.ca
The Credit Union Central site lists a number of links
including member and partner credit unions and caisse populaires.
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CHAPTER 15
Monster.ca
www.monster.ca
This large Canadian job site includes job postings; career,
résumé, and interview information; plus access to jobs around the world; and
much more.
Workopolis
www.workopolis.com/index.html
This large Canadian job site includes job postings,
resources, hints for researching companies and industries, and much more.
Career Browser
http://cbweb9p.collegeboard.org/career/bin/career.pl
This site contains explanations of many careers detailing
working conditions, job forecasts, related professions, and more.
Career Resource Homepage
www.careerresource.net
This site contains career-related resources, including
employer lists, university lists, and various commercial job searchers on the
Web.
Strive—Career Info Online
www.strivemag.com
This magazine, aimed at working mothers, provides tips for
finding parent-friendly work and strategies for balancing the competing demands
of the family and the office.
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CHAPTER 16
Association of Administrative Assistants
www.aaa.ca
This Web site provides information about the Association of
Administrative Assistants, its mission and its certification.
International
Association of Administrative Professionals
www.iaap-hq.org
The IAAP has an extensive website with information about
certification, their organization, benefits, and their publication.
National Association of Legal Secretaries
www.nals.org
The NALS site offers information about their association,
the benefits of membership, and certification.
Microsoft Office Users Specialist
www.microsoft.com/mous
This Microsoft site gives detailed information about what is
involved in earning Microsoft Office User Specialist certification.
Human Resources
Development Canada
Http://labour.hrdc-drhc.gc.ca
This site offers Canadian-specific sources of information
and support for those striving to achieve a work–life balance.
CanadianCareers.com
www.canadiancareers.com
This site offers career and employment information,
including on-line interest and skills tests, information on labour markets, and
help in selling yourself and finding a job.
On-line Tests
www.psychometrics.com/onlinetest
Here are three tests that add up to a fairly complete
picture of what you can—and what you want—to be.
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